NurseTesting Client Support

1. Do you need help with ACLS or BLS online courses?

   Our online courses section is owned and operated by Critical Courses.
   Click here to view the Critical Courses support page.
   

2. I can't log back in to my test, it says I have already started what do I do?

   These exams are timed, you do not have the ability to log on and off of these exams. Once you start you must complete it in its entirety. You will need to contact your staffing agency, explain to them what happened, and request they resend you the exam. Unfortunately you will need to retake the entire test.
   
   The unfortunate reason that you can not log on/off and have a time limit on these exams is simply to prevent the possibility of cheating. This policy prevents us from ever having to accuse anyone of unethical behavior. We understand the frustration of this process. Your staffing agency understands and would be happy to reset your exams.
   
   The exams are created to test competency of certain subjects not the ability to research.
   

3. Can you mail a paper copy of the test?

   No. Due to the copyright laws we are not allowed to make paper copies of our exams for any reason.

4. Do these tests provide continuing education credits?

   Presently we do not offer any ceu credits for our exams.
   Please view our Continuing Education page for details on the online CEU coures we offer.

5. Having trouble submitting your online application?

   All fields within the application must be completed. Especially the current employment, keep in mind if the application asks for a number, please put a number. If you are still having difficulty call into to 800-809-8378 x 101 for assistance.

6. How can I see my invoices?

   Log in to your account at http://www.nursetesting.com/proficiency/login.cfm
   Select the 'Account Management' tab.
   Select the "Accounting" option under the Account Management' tab.
   

7. How do I download Internet Explorer?

   If you will click on this link: http://www.microsoft.com/ie It will take you directly to the website to download Internet Explorer, follow the instructions on that web page to download.

8. How do I update my payment information?

   To update your payment information, please follow these steps:

   1. Log in to your account at http://www.nursetesting.com/proficiency/login.cfm
   2. Select the 'Account Management' tab.
   3. Click 'Billing Info'
   4. Update your billing information. Be sure to enter your payment details, including card number and expiration date, accurately. Please also check that you have not exceeded your monthly or per-payment credit card limit.
   5. Click 'Update Billing Info'
   
   Tip: To view your invoices, click the "Accounting" option under the Account Management' tab.

9. I have no exams to take.

   This means that the staffing agency has not sent them to you. You will need to call your contact at the agency and let them know you have not received any exams from them.

10. My data will not load.

    These exams are only equipped to run on Internet Explorer 6.0 or higher, the data will not load if you are using any other browers such as Mozilla Firefox, Netscape, or AOL. You also must be on a PC not a Apple/Mac computer.
    
    To download Internet Explorer click the following link and follow the instructions: http://www.microsoft.com/windows/ie/default.mspx

11. What are my test results?

    Please contact your staffing agency for your test results. NurseTesting cannot reveal test results to individuals. All test results are owned by the agency that sent the exams.

If your question is not addressed on this page, Contact Us